Refund and Returns Policy

If there are quality problems with the goods, or you are not satisfied with our services or products, you have the right to request a refund from us. However, you must contact AUPCON within 30 days to discuss the issue of reissue or refund of goods. Aupcon has the right not to handle the issue if it exceeds the time limit.

Purchaser shall be eligible for a refund of the purchased product according to the terms of this policy (“Refund Policy”). The Refund Policy shall not supersede or replace AUPCON limited warranty or disclaimer of such warranty contained in AUPCON’s End User Licence Agreement. The Refund Policy is applicable solely within the timelines set forth herein and subject to the requirements set forth herein.


If you want to refund our product then:

Submit a formal request in writing by emailing [email protected]. For defective products, you can contact Aupcon to negotiate a return, exchange or refund. 

  1. Firstly, it should be returned within 30 days after the date of dispatch.
  2. Secondly, after getting your product, shipping charges + transaction charges + packing charges will be deducted from your amount & remaining amount will be transferred to your account if the product does not have any type of damage.
  3. Thirdly, if we get the product after 30 days from the date of delivery, it will not be accepted.

If paid by credit card/debit card/net banking, refunds will be issued to the original credit card/debit card/net banking provided at the time of purchase and in case of payment gateway payments refund will be made to the same account.


AUPCON guarantees all new products sold are free of manufacturers’ defective workmanship, and materials. We will replace, free of charge, any product that AUPCON determines to be manufacturer defective. This limited warranty does not apply to natural disasters; acts of terrorism; normal wear and tear; product failure due to lack of maintenance or cleaning; damage caused by accident, neglect, lack of or inadequate dust collection; and/or misuse/abuse or damage caused where repair or alterations have been made or attempted by others.

All goods returned to AUPCON must be communicated with AUPCON in advance, otherwise they will not be processed.

For damage or loss caused by the freight company, AUPCON must be notified within 24 hours after delivery. We will contact the logistics company to negotiate compensation and resend the goods to you.