Shipping Policy

Our goal is to provide you with the best service and allow you to get the most out of your product. Our online sales representatives will review your order and ship it as soon as possible.

Online Ordering

Once you place an order for a product online, we will ship it to you within 24 hours.

Wholesalers

If you need to buy in bulk, please contact us and we will contact you by email or phone the next working day.

Transportation Method

All products can be shipped anywhere in the world by sea, air, or via DHL, FedEx, or UPS international express logistics.

Online Ordering

We will deliver the goods to you by default mailing method. The shipping time varies in each country. Please refer to the table below for details.

Due to logistics restrictions, we are temporarily unable to ship directly to some countries. If you need to order, please contact us.

These shipping speeds are estimates and are not guaranteed. 

United StatesUS8-15Day
CanadaCA10-15Day
MexicoMX15-30Day
Puerto RicoPR12-18Day
Remote Areas of the United StatesRA12-18Day
United KingdomGB5-12Day
FranceFR8-12Day
GermanyDE5-12Day
ItalyIT10-12Day
SpainES7-12Day
NetherlandsNL10-12Day
AustriaAT9-11Day
BelgiumBE10-12Day
BulgariaBG7-15Day
SwitzerlandCH10-12Day
CyprusCY7-15Day
Czech RepublicCZ7-15Day
DenmarkDK7-15Day
EstoniaEE7-15Day
FinlandFI7-15Day
GreeceGR7-15Day
CroatiaHR7-15Day
HungaryHU7-15Day
IrelandIE7-15Day
LithuaniaLT7-15Day
LuxembourgLU10-12Day
LatviaLV7-15Day
MaltaMT7-15Day
NorwayNO7-15Day
PolandPL7-12Day
PortugalPT7-12Day
RomaniaRO7-15Day
SwedenSE7-15Day
SloveniaSI7-15Day
SlovakiaSK7-15Day
UkraineUA7-15Day
BrazilBR15-25Day
ChileCL12-20Day
ColombiaCO15-30Day
PeruPE20-40Day
AustraliaAU8-15Day
New ZealandNZ8-15Day
JapanJP3-9Day
Hong KongHK3-7Day
IndiaIN10-13Day
South KoreaKR7-13Day
MalaysiaMY11-15Day
PhilippinesPH11-15Day
SingaporeSG7-14Day
ThailandTH5-10Day
TaiwanTW7-9Day
United Arab EmiratesAE8-15Day
BahrainBH8-13Day
IsraelIL8-15Day
JordanJO10-16Day
OmanOM9-15Day
QatarQA10-15Day
Saudi ArabiaSA8-15Day
TurkeyTR7-15Day
VietnamVN4-13Day
AngolaAO13-15Day
GhanaGH15-18Day
KenyaKE15-18Day
MoroccoMA10-15Day
NigeriaNG15-18Day
RwandaRW11-15Day
TanzaniaTZ13-15Day
UgandaUG15-18Day
South AfricaZA15-30Day
ContinentCountryCountry CodeDelivery Time
North AmericaUSAUS5-10 days
CanadaCA10-15 days
EuropeU.K.GB5-17 days
FranceFR5-12 days
GermanyDE5-12 days
ItalyIT5-12 days
SpainES5-12 days
AustriaAT7-15 days
BelgiumBE7-15 days
BulgariaBG7-15 days
Czech RepublicCZ7-15 days
DenmarkDK7-15 days
EstoniaEE7-15 days
GreeceGR7-15 days
CroatiaHR7-15 days
HungaryHU7-15 days
IrelandIE7-15 days
LithuaniaLT7-15 days
LuxembourgLU7-15 days
LatviaLV7-15 days
NorwayNO7-15 days
PolandPL7-15 days
PortugalPT7-15 days
RomaniaRO7-15 days
SwedenSE7-15 days
sloveniaSI7-15 days
SlovakiaSK7-15 days
South AmericaBrazilBR
OceaniaAustraliaAu8-15 days
New ZealandNZ8-15 days
AsiaChina Hong KongHK3-7 days
South KoreaKR7-13 days
PhilippinesPH7-14 days
SingaporeSG7-14 days
ThailandTH5-10 days
JapanJP3-9 days
Taiwan, ChinaTW7-9 days
Asia (Middle East)TurkeyTR7-15 days
United Arab EmiratesAE8-15 days
AfricaTanzaniaTZ13-15 days

Wholesalers

You can get a free quote by filling out the form with your name, email, address details, products, and requirements. We will contact you shortly with complete information, including the most suitable delivery method (fast, safe, discreet ) and shipping costs.

Usually, we ship our products by sea, but sometimes, according to customers’ requirements, we can also ship by air or train. When the products arrive at your seaport or destination, you can pick them up with the bill of lading we provide. We can also arrange for door-to-door delivery via freight forwarder.

Shipping and Tracking

If the actual shipping cost is higher than the initial shipping cost calculated due to the lighter weight of the package, we reserve the right to adjust the shipping cost. Aupcon is responsible for paying all transportation costs payable when entering the destination.

Customs fees, taxes, and duties need to be negotiated with us after you verify the local conditions. Small goods in most areas do not require VAT or customs fees but may be required in the EU. When the cost is within our acceptable range, Aupcon can pay for it.

Once the product leaves our facility, your shipment will be assigned a delivery number. This is the tracking number for your shipment. We will contact you with tracking information and a website where you can monitor your shipment.

After-sales service

For the safety of your goods transportation, we will carefully select carriers to transport your products safely and courteously at reasonable prices. However, due to the long transportation distance, damage to the packaging or products is inevitable.

Although it rarely happens, it does happen. If you find that the product or package is damaged after receiving the package, please contact us promptly and provide photos and videos to speed up the claim process.

We ask customers to notify us within 24 hours if there is any damage to the packaging or product during re-shipping. Customers can contact us at [email protected] and we will contact you on the next working day.

GET IN TOUCH